Contact support
Email support@signalrelay.dev. We review messages as soon as practical. SignalRelay does not publish a guaranteed response time at this stage.
What to include
- The email address on the account.
- The approximate UTC time of the problem.
- The Relay, Signal, Agent, Claim, invoice, or Stripe receipt ID when it is safe to share.
- The visible status or error category from SignalRelay.
- The recovery step you already tried.
Billing help
Use Manage billing on the Billing page to update payment details, change a plan, or schedule cancellation. For an unexpected charge or failed Checkout, include the account email, charge date, amount, and Stripe receipt ID. Do not send card details.
Read the Cancellation and Refunds Policy before you request a refund.
Security concerns
Put Security in the email subject. If a credential was exposed, rotate or revoke it first when you can do so safely. Describe the affected account and the type of credential. Do not include the credential itself.
Account and data requests
Use the account email when you request access, correction, export, or deletion. We can ask you to verify account control before we act. Some billing, security, or audit records can be kept when law, fraud prevention, or dispute handling requires them.